Color Me Mine in Pleasanton, CA Open now

Reviews about Color Me Mine

• ★ ☆ ☆ ☆ ☆

  November 25, 2019, by Andrew ShamRao
  We had planned a party for our son and had not received the customer service promised. The store had moved two days prior and we were told we would get a call with the exact location of the store. We tried calling for three days and did not get an answer and didn’t have time to drive around searching for the store. We finally got the location of the store from the Walnut Creek Color me Mine store. I spoke to the owner of the store at 150 Main St., Pleasanton - where our party was planned - about our experience. He did not use the most basic of customer service skills to address our concern by apologizing for the inconvenience we had experienced. I pointed this out to him and he started to use curse words in his response. We asked him not to do so and he did it again. We canceled our party. I still believe in the Color Me Mine experience for kids and adults, which is available at other locations and other businesses like Art Cafe in Dublin, where the owner believes in customer service and doing at least the basics of customer service, because it’s common courtesy. I refuse to give any store owner my business, who thinks it is fine to verbally abuse customers. The 15 families invited to our party now know about our experience and more will. It’s an expensive lesson to learn. Businesses should not forget that customers are their life blood and treating them with respect and consideration is goal #1.